FAQs
1. How long does shipping take?
All orders are processed within 1 business day and delivered within 2 business days.
2. How much does shipping cost?
We offer free shipping on all orders within the United States.
3. Do you ship internationally?
No, we currently only ship within the United States.
4. Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number to monitor your delivery.
5. What payment methods do you accept?
We accept PayPal only. You can pay using your PayPal account or through PayPal’s secure guest checkout with a debit or credit card.
6. What is your return policy?
You can return items within 120 days of delivery as long as they are unused, in their original packaging, and with proof of purchase. See our Refund Policy for full details.
7. What if my item is damaged or incorrect?
If your order arrives damaged or incorrect, please contact us immediately so we can resolve the issue.
8. How can I contact you?
You can reach us by:
- Email: help@tergo.store
- Phone: +1 (818) 237-4251
- Live Chat: Available on our website
- Address: 16 Penn St, Staten Island, NY 10314, United States